Frequently Asked Questions

1. I received an invoice; what number can I call with questions?
2. I have been notified about an outstanding debt; what are my payment options?
3. How secure are your websites?
4. How secure are your facilities?

1. I received an invoice; what number can I call with questions?
   You can contact ARSI at 1-888-395-ARSI (2774). A Customer Service Representative will review the situation and answer any questions you have.
   
   
2. I have been notified about an outstanding debt; what are my payment options?
   Payments can be made to ARSI using a check or credit card online at https://www.arsiwebpay.com. Please contact a Customer Service Representative at 1-888-395-ARSI (2774) if you would prefer to pay over the phone, with a wire transfer, or to send a check by mail.
   
   
3. How secure are your website?
   Very secure; our web payment server arsiwebpay.com and Client Access Portal both use Secure Sockets Layer (SSL) Certification to encrypt all sensitive data between communicating computers.
   
   
4. How secure are your facilities?
   ARSI views the protection of client and customer confidential information as a primary requirement to being an excellent business partner. Our physical security includes appropriate electronic locks, cameras, security stations, and guest procedures to limit access to only authorized personnel. Data security is accomplished through firewalls and proxy servers, intrusion detections systems, data encryption, and user password authentication that changes every 60 days.