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FIRST PARTY SERVICES

ARSI offers a variety of high quality services that address our client's First Party account receivable requirements. These services, either in a package or individually, have been proven to deliver superior results and at a reduced cost when compared to in-house options.

• Live Customer Contact - Customer service representatives make direct, personable First Party calls that command the customer's attention, focusing on their need to pay their obligation. All customer service representatives are well educated and thoroughly trained in the specific requirements of each client. Incentives are given by ARSI to promote high customer contact while maintaining high call quality.
  
  
• Automated Customer Contact - Standard and deluxe demand letters can be sent to notify the customers of their past due situation. Automatic voice messages combined with IVR technology presents an effective and efficient way to contact customers at all appropriate times of the day.
  
  
• Technical - Our standard pre-collect software application addresses most First Party needs. Our custom-built pre-collect applications give greater assistance to the customer service representatives by focusing their attention on all relevant information in an easy-to-read presentation.

  Account Flow Management is a built-in process that guarantees that all accounts are worked according to clients' standards. Anonymous monitoring of all customer service representatives ensures consistent quality application across all campaigns.

• Payment Processing - Payment processing through our audited trust accounting can facilitate the collection of past due funds. A wide variety of payment processing options is available to the customer: online payments, wire transfer, over the phone, or check by mail.
  
  

To further explore ways ARSI's integrated solutions can benefit your business, click here to have a representative contact you.